Most small business owners know something is wrong before they can name it. Small business workflow bottlenecks are often the culprit: jobs take longer than they should, the same problems keep coming back, good employees get frustrated and leave, and revenue never seems to translate cleanly into profit. In most cases, the root cause is not a people problem. It is a workflow problem. A point in your operations where work piles up, decisions stall, or information gets lost, and